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Order Status
Has my order shipped?
	Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
	We strive for 100% accuracy on our kit production and order fulfillment, but hey - we're human.  If your order is incomplete or your kit is missing and item, please contact us either by email ([email protected]) or by phone (860.245.0455).
My product is missing parts.
	We strive for 100% accuracy on our kit production and order fulfillment, but hey - we're human.  If your order is incomplete or your kit is missing and item, please contact us either by email ([email protected]) or by phone (860.245.0455).
Do you back order items that are not in stock?
	We actually keep an inventory count for every item on the site.  When we sell out of a product, you can no longer purchase it on the site.  We do not do back orders.